Genzo.lk - Drop Shipping and Order Processing Solution

The challange

Genzo Holdings is a Private Limited Company based on Central Province Sri Lanka with the objective of creating Sri Lanka's first strong business structure for internet entrepreneurs. This leading e-commerce service provider was established in 2021 by Mr. Amila Ekanayake. This business owns and manage 30 businesses serving more than 100,000 satisfied customers.

As a leading e-commerce service provider Genzo Holdings usually operates more than 200 orders per day. As a monthly total, records with 4000+ orders per month. It was a huge challenge for Genzo to manage all these orders manually with the high demand exists for their products. As a solution for this they have started using excel sheets and also the system available for deliveries in different currier services. However, it was a temporary solution where it leads to another mess of less transparent process. Therefore, Mr. Amila came to Introps with tons of problems regarding his business.

Troubles with genzo

• ✅Inability to manage high load of daily orders
• ✅Missing orders, duplications of orders
• ✅high return rate due to duplications and other mistakes
• ✅Difficulty manage customer database
• ✅High dependency on delivery service reports
• ✅Lots of Human errors with the manual workload
• ✅No transparent process to identify the bottlenecks
• ✅Lack of communication among the team
• ✅Inability to evaluate team’s performance
• ✅Operational issues with third parties such as delivery companies
• ✅Printing waybills
• ✅Difficulty to manage drop shippers
• ✅No updated and visibility of data to make strategical decisions
• ✅Excel and other legacy systems available not satisfied the exact business requirement